Goolds Terms & Conditions — Your Rights and Responsibilities, Clearly Explained

Goolds To open an account on the platform, you must meet a few basic requirements. These are not complicated rules — they are in place to ensure the safety of all users.

Age & Identity

You must be at least 18 years of age or older This is Goolds' most important requirement and will be enforced without exception under any circumstances. Your date of birth must be entered accurately during registration. A copy of your National ID card or passport may be requested for large withdrawals.

One Account Policy

Only one account per person is allowed — Goolds One account is permitted per user. Creating multiple accounts using the same mobile number, email address, or payment method is strictly forbidden. Anyone found using multiple accounts will have all associated balances and bonuses forfeited.

Account Responsibility

• Keep your password and login details strictly confidential.
• Your account must not be shared with or used by anyone else.
• If you lose access to your login details or notice any suspicious activity, contact support immediately.
• You are fully responsible for all activity carried out from your account.

GooldsWhen placing bets on, certain important rules must be followed. These rules apply equally to all users and ensure fairness on the platform.

General Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet is incorrectly accepted due to a system error, Goolds reserves the right to cancel it.
• In live betting, the odds at the time your bet is placed are final — any subsequent odds changes will not affect your bet.
• Pre-match bets close once the match kicks off.

Bet Limits

Bet Cancellation & Refunds

Bets are cancelled and a full refund is issued in the following cases:

• If a match or event is cancelled or postponed.
• If it is proven that incorrect odds were provided.
• A clear typo is found in a player's name or team information.
• If the match is not held at the designated venue (e.g., a venue change in cricket).

Gooldshandles all payments through fully local methods. You can transact in minutes using the mobile banking app already in your pocket.

Deposit Rules

• Minimum Deposit: ৳200
• Supported methods: bKash, Nagad, Rocket, and all local banks.
• Deposits are typically credited to your account within 5 minutes.
• Deposits must be made from your own payment account — using someone else's number or card is not permitted.
• Depositing using a credit card or borrowed funds Gooldsagainst Goolds' policies.

Withdrawal Rules

• Minimum Withdrawal: ৳300
• Withdrawals are typically within 5–30 minutes processed within.
• Withdrawals will be made to the same payment method used for the deposit.
• Identity verification may be required for your first large withdrawal.
• To withdraw bonus funds, the specified wagering requirements must be met.

Gooldsoffers a wide range of bonuses and promotions. Each bonus comes with its own terms and conditions — make sure you read and follow them.

Welcome Bonus

• 100% match bonus on your first deposit — up to ৳5,000.
• To use a bonus, 5x Wagering The conditions must be met.
• Bonus funds cannot be withdrawn until the wagering requirements have been completed.
• Wagering must be completed within 30 days of receiving the bonus, or the bonus will be forfeited.

Bonus Restrictions

• The same promotion cannot be used to claim a bonus more than once.
• Arbitrage betting (placing bets on both sides to clear bonus requirements) is strictly prohibited.
• Goolds reserves the right to void any bonus in cases of suspected abuse.

Goolds reserves the right to temporarily or permanently close any account for the following reasons:

• Creating or using multiple accounts.
• Providing false information during registration.
• Using another person's payment method.
• Attempting to hack the platform or use bots or automated systems.
• Suspicion of financial fraud or money laundering.
• Attempting to manipulate betting markets.

You can close your account at any time by contacting our support team. Before closing your account, make sure to withdraw any remaining balance.

Goolds believes that betting is a form of entertainment — it should never be considered a source of income. That's why we actively promote a culture of responsible betting.

• Each user can set their own daily and monthly bet limits.
• If you feel you're losing control of your betting, use the "Self-Exclusion" option to take a temporary break.
• You should never place large bets to chase losses.
• Avoid placing bets while under the influence of alcohol or when in an unstable mental state.

GooldsIf you have a dispute regarding the outcome of a bet or a payment on, please follow the steps below:

1. First, contact us via live chat or email Goolds Please notify our support team.
2. Complaints are typically Within 48 hours will be reviewed within.
3. Official on-field data and our internal logs are used when determining match outcomes.
4. The final decision rests with Goolds, though your feedback will be fully taken into consideration.

In any dispute, we always strive for a fair resolution. Our goal is to ensure you are satisfied with every experience.

Goolds reserves the right to update these Terms & Conditions at any time. When changes are made:

• A notification will be sent to your registered email or mobile number.
• The date of changes and version number will be clearly stated at the top of the page.
• Any new rules will apply from the date they come into effect.
• Continued use of the platform after any changes take effect will be considered your acceptance of the updated terms.

Make it a habit to revisit this page whenever the rules are updated — it's essential for protecting your rights.