1. Home
  2. FAQ
❓ Frequently Asked Questions

Goolds FAQ — All Your Questions Answered in One Place

Withdrawals, KYC verification, cricket betting, understanding odds, playing on mobile browser — find clear answers to all your questions right here.

FAQ Categories
Payments & Withdrawals
Account & KYC
Betting & Odds
App & Technology
Games & Sports
7
Total FAQs
2 minutes
Reading Time
24/7
Live Support
in Bangla
All Answers
All 7
Payment 1
Account 1
Betting 2
Technology 2
Games 1
Payments & Withdrawals

Goolds- charges no service fee on withdrawals. However, your payment provider may have its own fees — bKash and Nagad, for example, typically charge a 1.5% transfer fee, which is set by the mobile banking provider, not Goolds.

1
Minimum Withdrawal: Withdrawal requests below ৳300 will not be accepted.
2
Maximum Daily Withdrawal: ৳50,000 for regular members, with higher limits available for VIP members.
3
Processing time: bKash and Nagad — usually 5–15 minutes; bank transfer — 1–2 business days.
4
To withdraw bonus balance, you must meet the wagering requirements — these are stated in the bonus offer's terms.
💡 Tips: Withdrawals from unverified accounts take longer to process. Complete your KYC for the fastest payouts.
Betting & Odds

Goolds- is set by default to Decimal Odds format is used — the most straightforward for users in Bangladesh.

1
Example: If the odds are 2.50 and you bet ৳100, a win returns ৳250 (your original ৳100 + ৳150 profit).
2
The math is simple: Bet amount × odds = total return. ৳500 × 1.85 = ৳925.
3
Changing the format: You can switch to Decimal, Fractional, or Moneyline format anytime from Settings.
4
What odds mean: The higher the odds, the more uncertain the outcome — but the bigger the reward if you win. 1.10- means almost certain, 8.00means high risk but big rewards.
✨ Tips: Check the "Potential Winnings" section on your bet slip — you can see the calculation before placing your bet.
Account & KYC

GooldsKYC (Know Your Customer) verification is mandatory on withdrawals exceeding ৳10,000 or when unusual account activity is detected. However, completing verification in advance speeds up your payouts.

Required Documents:

  • Proof of identity (any one): National ID (NID), passport, or driving license
  • Proof of address (optional, for large amounts): Utility bill or bank statement (issued within the last 3 months)
  • Selfie: A selfie clearly showing your face while holding your ID document
1
Go to Profile Settings → open the "Identity Verification" or "KYC" tab.
2
Upload clear photos of your documents (JPG or PNG, maximum 5MB).
3
Verification is usually completed within 24 hours; during busy periods it may take up to 48 hours.
🔐 All your documents are uploaded over an SSL-encrypted connection and are never shared with third parties.
Technology & App

Yes, absolutely. GooldsThe website works fully on mobile browsers — Chrome, Firefox, and Safari are all supported. You can access every feature without installing anything.

1
Benefits of mobile browser: All matches, Live Betting, deposits, and withdrawals — everything can be done right from your browser.
2
Limitations: Push notifications are not available and biometric login is not supported.
3
PWA Benefits: Open Goolds in Chrome and select "Add to Home Screen" for an app-like experience.
4
For the best experience, installing the app is recommended — enjoy faster loading and select offline features.
📲 To download the app, Go here।
Games

Goolds- offers 500+ slot games, broadly divided into 4 categories:

1
Classic Slots: Classic 3-reel games — Cherry, BAR, Lucky 7. Perfect for beginners. Minimum bet ৳10.
2
Video Slots: 5-reel, multi-payline. Gates of Olympus, Sweet Bonanza — these are the most popular. Expect bonus rounds and free spins.
3
Progressive Jackpot Slots: Pooled prizes — a chance to win lakhs of BDT. Note that RTP is slightly lower.
4
Megaways Slots: Different payways on every spin — win in up to 117,000 ways.
🎰 Tip: New to this? Play for free in "Demo" mode first — get a feel for the rules, then play with real money.
Sports Betting

GooldsCricket betting is the most popular feature at -. Place bets on IPL, BPL, ICC tournaments, Test, ODI, and T20 matches — all formats covered.

Main Betting Markets:

  • Match Winner — which team will win
  • Toss Winner — which team will win the toss
  • First Wicket — How many balls until the first wicket falls
  • Over/Under Runs — How many runs will be scored in a specific over
  • Man of the Match — Which player
  • Live Betting — Odds update after every ball during a live match
1
Sports Betting → Cricket → Select an ongoing or upcoming match.
2
Click on your preferred market and it will be added to your bet slip.
3
Enter the amount, check the "Possible Win", then confirm.
🏏 Boosted odds are available on Goolds during the BPL season — keep your notifications on.
Technology & App

There are typically 3 reasons the app won't open — an outdated version, cache issues, or a poor internet connection. Try these steps one by one:

1
Update the App: Goolds Download Page Download and install the latest APK from our site. Older versions sometimes fail to connect to the server.
2
Clear cache: Go to Phone Settings → Apps → Goolds → Storage → Clear Cache. Then relaunch the app.
3
Check your internet: Check that your mobile data or Wi-Fi connection is working. If you have a VPN enabled, turn it off.
4
Restart your phone: Close all apps, restart your phone, then try again.
5
If that still doesn't work: On Mobile Browser goolds.app Open it — all features are available there too. Also, let our support team know at the same time.
🛠️ If "Install from unknown sources" is not enabled on your Android device, the APK won't install — go to Settings and turn it on.
"" — No FAQ found for this topic.
Ask our support team directly — we're here to help you in Bangla.

Goolds FAQ — Why This Page Will Be Useful to You

GooldsThousands of bettors play on -every day. Many of them are newcomers — using a betting platform for the very first time. This FAQ page was built primarily with them in mind. That said, existing members will find plenty of useful information here too — especially on withdrawal limits, the KYC process, and understanding new odds formats.

Three topics generate the most questions from bettors in Bangladesh — Withdrawal Guide, Account Verification and How to Bet on Cricket. We have covered all three of these topics in detail.

If you can't find your answer here, search above or reach out to our live support — available in Bangla 24 hours a day.

What You Get at Goolds

Fastest Payout
Withdraw to bKash in 5 minutes. Even faster for KYC-verified accounts.
Live Betting
Odds update after every ball during a live match — don't miss your opportunity.
Secure Platform
Secured with SSL encryption, 2FA, and regular security audits.
24/7 Bangla Support
Get help directly in Bangla for any issue.
Bonus Program
Welcome bonus, cashback, referral rewards, and VIP perks.
Mobile First
App or browser — the same experience across any device.
🚀 Now Is the Time to Get Started
Got your answers? Join now
Register for free on Goolds and get up to 100% bonus on your first deposit — up to ৳5,000.
Register for Free Download the App
No hidden charges bKash & Nagad supported Register in just 2 minutes
Question List
Useful Links
Register Log In Responsible Gaming Terms & Conditions Privacy Policy App Download
Didn't find your answer?
Send your question to our support team — you'll get a response within 2 minutes.
support@goolds.app
24/7 Live Chat Support
Popular Categories
Match Odds Sports Events Sports Betting Bet Voucher
বাংলা